Lowe’s promises probe after shopper forced to ‘wait 40 minutes’ for help despite speaking to staff twice
Recently, LOWE’S was forced to issue an apology to a customer who described their experience as a “huge disappointment.”
The consumer received a follow-up from Lowe’s official page, suggesting that venting on X was effective.
The client tagged @Lowe’s in the beginning of their complaint.
“I’ve always had really good luck at Lowe s”
“Today was a huge disappointment.”
“For forty minutes, I sat back at the wood-cutting machine and was told repeatedly, ‘We’ll send someone back.
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“Had to just leave, sad waste of time.”
By sharing, they added, “I even called customer service from the machine.”
Lowe’s responded to the client on its official X page within a few hours.
“We’re sorry your experience didn’t go smoothly.” was the message’s content.
“This isn’t the experience we’re striving for!”
“Can you send us a DM with the store location so we can look into this?”
It’s unclear whether or whether anything has transpired following the internet exchange because this encounter only occurred a few days ago.
MYLOWE’S REWARDS TIERS EXPLAINED
The Lowe’s rewards program has the following tiers:
- Bronze Key: Earns 1 point per dollar spent and offers free standard shipping on eligible purchases of $35 or more.
- Silver Key: Earns 1.25 points per dollar and includes free standard shipping on eligible items with no minimum purchase required.
- Gold Key
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: Earns 1.5 points per dollar and provides free standard shipping on eligible items with no purchase minimum.