Lowe’s apologizes to first-time shopper after employee said ‘awful experience’ was their policy – now he’ll never return

An irate customer has criticized Lowe’s over a policy after purportedly discovering an error in his order.

Now, if nothing changes, he’s threatening to boycott the home improvement store.

Earlier this month, the first-time Lowe’s customer said that returning a purchase took him about an hour.

The consumer said he was inundated with inquiries and charges over the device, which purportedly had missing pieces, when he eventually reached the counter.

“First time shopping @Lowes today, what an awful experience,” commented G. Voss, a Lowe’s customer, in apostto X.

“45 minute round-trip to return product missing items in box only to be treated so Rudely and accusatory.”

Voss said that when he pointed up the Lowe’s employee’s questioning and tone, he was told that it was “policy” to do so.

“That is policy,” she said. “What a terrible service!” he raged.

“Mind you, I bought the item maybe an hour before returning back to the store.”

This first-time consumer stated that staff members should never tell customers that “it’s policy” while they are seeking help.

DEMANDED BETTER

Voss went on, “Fix my problem, apologize, and empathize,”

“At that point, I gave a piece of my mind left and won’t return…”

In a prompt response, Lowe’s expressed regret and asked for additional details to address the customer’s concerns.

According to Lowe’s official X account, “We’re sorry to hear your experience didn’t go smoothly,”

“We’re not aiming for this experience! Please DM us with the store’s address so we can investigate.

It’s unclear if the matter has been settled since then.

RETURN POLICY BASICS

Customers can return a lot of products that they’re “not completely satisfied” with thanks to Lowe’s simple return policy.

As long as buyers have a receipt and return the item within ninety days of the purchase date, they can usually get a refund or exchange for any new or unused items.

Exceptions still exist.

Returns without a proof of purchase are not accepted at Lowe’s.

Highway trailers, paint samples, safety masks and facial coverings, labor and installation fees, and other products are all considered non-refundable.

Additionally, Lowe’s must receive returns of Christmas and Halloween products before the end of the holiday season; otherwise, sales are final.

Customers can view the complete enhanced return policy details on Lowe’s website for additional information.

WAITING GAME

This fall, a number of Lowe’s customers have reported additional problems.

Similar to Voss, someone reported that they were made to wait more than “40 minutes” this month when visiting their neighborhood grocery.

They were searching for help close to the wood-cutting equipment, which supposedly never arrived.

“Today was a huge disappointment,” they tagged Lowe’s in their post on X instead.

“I sat back at the wood-cutting machine for 40 minutes, kept being told, ‘we’ll send someone back.'”

The customer went on, “Had to just leave, sad waste of time,”

Lowe’s pledged to investigate and start a probe.

Additionally, the business recently had to issue an apology after some customers were incensed by a “misleading” website.

The last straw was when a different Lowe’s “policy” infuriated a customer, who left their cart at the checkout area.