Target apologizes after ‘rude’ worker ‘refused to help’ with missing order – and shopper questions paying for membership
Target has apologized to a furious customer who questioned the worth of store membership after receiving subpar treatment.
The client blasted the chain’s delivery service on social media, asking, “What’s going on?”
She tweeted, “I pay for @Target SAME DAY DELIVERY SUBSCRIPTION,” on X.
“On Wednesday, I ordered a SAME DAY DELIVERY. I still haven’t received my stuff after two days.
All day, I’ve been trying to get in touch with someone. When I finally got someone, the agent was impolite and wouldn’t assist me. What’s happening?
The customer did not elaborate on the rudeness of the employee, but Target promptly addressed her grievance.
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“We’re sorry to hear you still haven’t received your same-day delivery order,” the chain said, adding it would look into the issue for her.
In order to follow up on the matter, Target advised the customer to privately message them with the order details.
Neither Target nor the X user have provided any additional information to the public on the delivery or if she continues to pay for the subscription.
Same-day delivery is available to customers who have a Target Circle 360 membership.
Members get unlimited same-day delivery on orders over $35 if they pay a monthly fee of $10.99 or a yearly fee of $99.
Alternatively, customers can purchase individual orders for $9.99 at checkout and receive same-day delivery.
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But, the shopper on X was not alone in feeling cheated with the membership as others complained about not getting the service they are paying for.
“I have to say I’m VERY disappointed in the way @Target has managed my order,” another membersaid.
“The order was placed Saturday afternoon, I have Target Circle 360, & the order was over $350!
“Yet the package wasn t even seen by UPS until Tuesday evening!? My next visit won’t be until Friday afternoon.
Target’s customer support page replied to apologize and offer more information.
What is Target Circle 360?
In April, Target launched its first-ever paid membership program, Target Circle 360.
For $99 a year, members get access to the following perks:
- Unlimited, free same-day delivery on orders over $35
- An extra 30 days to return your items
- Free two-day shipping on 100,000s of items
- 5% off in-store and online
- Automatic deals and exclusive partner perks
Others vowed never to use the service again after being confronted by rude staff.
“I m never doing same-day delivery from @Target EVER again,” another shoppersaid.
“Worst and rude customer service that hangs up on customers.”
Meanwhile,Walmartshoppers have also been left disappointed and threatening to change stores due to delivery issues.
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One shopper said “No more Walmart” after the retailer”forgot” to deliver 22 itemsand it was not the first time such an issue took place.
Other Walmart shoppers complained about issues withone of the chain’s delivery policiesregarding substitutions.
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