Best Buy responds after customer threatens to ‘return all items’ over ‘worst experience’ in store

After claiming to have had the “worst” customer service from Best Buy, a shopper has vowed to return all of his purchases.

Jay Brook vented his annoyance with the chain store on X, formerly Twitter.

“The customer service experience at your Glen Allen location in Virginia could use a lot of help,” he said, tagging Best Buys.

“I think this is the worst thing I’ve experienced in a long time.

“I’ve bought so many things in the last few weeks that I’m thinking about returning them all. So regrettable.

The customer provided no other information regarding the incident that took place at the store located in Virginia.

Jay received an online response from a Best Buys customer service agent.

“Thank you for tagging us in your post on X,” they said.

“I understand how annoying it is to not get the level of customer service you anticipate from Best Buy.

“I’ll listen with pleasure and see what can be done. Kindly DM me with your complete name, phone number, email address, and additional information.

It’s unclear if Jay addressed the business in private to address his grievance.

After waiting for a straightforward device fix for 29 hours, another Best Buy customer has stated that they are no longer doing business with the company.

The disgruntled consumer blasted the low-cost store for providing subpar customer service.

On Twitter, the customer posted: “What should we do if your store staff doesn’t return our call about a phone repair that has been in progress for 29 hours?

“I was informed that the fix will take two hours. I was assured by your internet agents that I would receive a call from an actual in-store representative. I’m still waiting.

Best Buy promptly replied to the post: “Hey there, I appreciate you contacting me on Twitter. I’m sorry to hear that your service is giving you trouble.

“Did you ever manage to obtain assistance for this? If not, I’d be happy to help. Kindly DM me with your complete name, order number, phone number, and email address.

The unfortunate client eventually disclosed that she received no assistance.

“I did not receive assistance; there is no order number as it is a repair arranged via Verizon,” she scolded the merchant.

“But just so you know, they have had my phone since Friday and promised to call yesterday, but they haven’t done so yet. Overall, I’m done with Best Buy.

This comes as many have criticized Best Buy for having a 15-day return policy, saying it is too short.

Best Buy switched up its return policy earlier this year by reducing the 30-day period to only 15 days.

Customers are furious over the new rule, calling it “ridiculous.”

“Best Buy return policy is 15 days?!”One customer on X said, “@BestBuy, this is absurd.

“They won’t even allow me to switch it out for a different hue. I’m no longer shopping here.

Another consumer threatened to go from Best Buy to Walmart after complaining about the return policy.

“Hi @BestBuy They wrote, “Your 14-day return policy is a joke.”

“I’m purchasing electronics for college, and some of them don’t fit, so I have to buy them there. Instead of giving me a refund, you give me shop credit for the extra 14 days? #youlostacustomer #poorcustomerservice #helloWalmartgoodbyeBestBuy.”