Lowe’s apologizes after shopper blasts customer service fail and pleads with chain to ‘rectify horrible situation’
LOWE’S has apologized to a fuming customer after they slammed the retail giant for poor customer service.
The unhappy shopper complained about the lack of service provided and demanded the chain to “rectify the horrible situation”.
They said they bought a brand new washer and dryer from the retailer, but are still waiting for customer service to get it installed.
But instead of providing the service, the company has been sending emails claiming the service has been completed.
The frustrated customer wrote on X/Twitter: “Ordered a washer and dryer. Old ones are supposed to be hauled off and new ones installed.
“[But] I keep getting emails that service has been completed. It has NOT. Customer service is NOT helping.
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“Can you put me in touch with someone who can rectify this horrible situation?”
In an act of good faith, Lowe’s issued an apology to the angry customer.
Commenting underneath the post, they said: “We’re so sorry to hear this.
“So that we can look into this and follow up, please DM us with your full name, phone number, email address, and order number. Thank you.”
This is not the first time Lowe’s has been slammed for poor service.
Fuming customers blasted the home improvement retailer for the “worst customer service”, with some even threatening to return items and cancel orders entirely.
One shopper claimed their $14,000 refrigerator order was mishandled during their home-building process.
“Since the sales associate left, everything is a mess,” they wrote on X.
‘You’ve just lost my business,’ Lowe’s shopper warns after ‘being told he had no other option but to use self-checkout’.
According to their post, the district manager processed a return without their consent.
They added that repeated attempts to contact Lowe’s were unsuccessful: “People pick up but put me back in the queue.
Lowe’s responded publicly, apologizing and urging the customer to send a direct message with their order details.
Another frustrated customer shared her own ordeal, saying a faucet she ordered on September 30 had yet to leave the warehouse over a month later.
“Worst customer service!!!” she wrote, adding that store representatives told her to “just keep waiting.”
Lowe’s again apologized, asking for her order details via direct message to resolve the issue.
The dissatisfaction extended to appliance deliveries.
Meanwhile, Lowe’s recently apologised to customers after shoppers blasted the chain’s ordering system.
It follows after another frustrated Lowe’s customer warned he almost abandoned an expensive item in-store over the chain’s checkout policy.
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The customer was so aggrieved that he would spend more elsewhere so he wouldn’t encounter the machines.
The U.S. Sun has previously reported how shoppers have felt frustrated when the technology malfunctions, lengthening the time in store.
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