Lowe’s apologizes after shopper has ‘worst customer service experience ever’- and they kept the proof
A irate consumer who blasted the retail behemoth for the “worst customer service experience ever” received an apology from LOWE’S.
The dissatisfied customer complained about the poor quality of service and even supplied evidence.
The retailer allegedly held the customer waiting for a speedy door installation.
Additionally, they said that every time they attempted to contact customer service, they were placed on hold and even repeatedly hung up.
“Lowe’s [has] the worst customer service experience ever,” the client posted on X/Twitter. For the past hour, I’ve been attempting to contact your store to inquire on the status of a door installation.
“Keep getting put on hold which leads to the call dropping or just outright being hung up on.”
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An image of her extensive call history with Lowe’s customer service was even shared by the irate client.
Lowe’s apologized to the irate customer in a good faith effort.
“We apologize for this incident. “For our team to conduct additional review, kindly direct message us the name on the order, phone number, email, order number, and store location (if purchased in-store),” the business wrote.
Lowe’s has previously faced criticism for providing subpar service.
Disgruntled consumers attacked the home improvement store for having the “worst customer service”; some even threatened to cancel orders and return things.
One consumer said that they purchased a brand-new washer and dryer from the store, but they have yet to receive installation assistance from customer care.
Home Depot shopper vows to go to Lowes after exit feature stops cart she paid but employee still had to step in
However, the business has been sending emails stating that the service has been finished rather than really providing it.
On X/Twitter, the irate client posted: “I ordered a washer and dryer. It is intended to remove the old ones and install the new ones.
“[However] I keep receiving emails stating that the service is finished. It hasn’t. Customer service isn’t doing anything to help.
Another user said that during the process of building their home, their $14,000 refrigerator order was handled incorrectly.
They wrote on X, “Everything is a mess since the sales associate left.”
The district manager completed a return without their permission, they said in their post.
“People pick up but put me back in the queue,” they added, referring to their numerous futile attempts to get in touch with Lowe’s.
In a public apology, Lowe’s advised the consumer to send a direct message with the specifics of their order.
After more than a month, a faucet that she ordered on September 30 had still not left the warehouse, according to another irate client who related her own experience.
The worst customer service! She added in her letter that store employees advised her to simply wait.
In order to fix the problem, Lowe’s apologized once more and asked for her order details via direct messaging.
Delivery of appliances was also a source of discontent.
After customers criticized the chain’s ordering method, Lowe’s recently issued an apology to its patrons.
It comes after another disgruntled Lowe’s customer reported that the chain’s checkout process caused him to abandon a costly item in-store.
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The consumer would spend more money elsewhere to avoid the machines since he was so irate.
According to a recent article in the U.S. Sun, customers have expressed frustration when technology breaks, resulting in longer wait times.
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