Lowe’s apologizes and vows to investigate after shopper claimed employee ‘blamed them for new item breaking’
Following a customer complaint, the HOME department store chain has promised to look into an incident that happened in one of its locations.
The customer received a sorry response from Lowe’s official account following several critical postings toX.
According to the customer’s initial tweet to @Lowe’s, “I ordered a butcherblock countertop, and after I cut it to fit the counter, it split in half.”
The next thing they said was, “Customer service said I broke it.”
It went on in another post.
“She was so rude, I was crying over my $300 piece of butcher block.”
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“When I asked her why she was being so rude, she said, ‘Sorry, you think that, but you broke it, and I can’t help you.”
“I can’t afford another one.”
“I wish I never went to Lowe’s.”
The customer’s issues were addressed by Lowe’s official X account.
It said, “Thank you for getting in touch! We would want further information and are sorry to hear this.
“Please DM us the name on the order, phone number, email, order number, and store location so we can help.”
Continuing to post on X, the disgruntled consumer shared, “I’ll never buy anything from Lowe’s again, except for my flooring.”
It’s unclear if the issue was fully resolved at this encounter, which took place about a week ago.
MYLOWE’S REWARDS TIERS EXPLAINED
The Lowe’s rewards program has the following tiers:
- Bronze Key: Earns 1 point per dollar spent and offers free standard shipping on eligible purchases of $35 or more.
- Silver Key: Earns 1.25 points per dollar and includes free standard shipping on eligible items with no minimum purchase required.
- Gold Key
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: Earns 1.5 points per dollar and provides free standard shipping on eligible items with no purchase minimum.