Lowe’s promises probe after shopper fumes ‘misleading’ website led to a week of waiting – pointing out ‘bad practice’
A frustrated client has called Lowe’s “misleading” and “bad practice” after waiting a week for “next day” implementation.
After being dissatisfied with the chain retailer’s customer service, Jeff Stanley took to social media platform X (now Twitter) to criticize the company.
“Your website is deceptive and a bad practice that offers next-day installation,” he stated.
“Very disappointed after over a week of waiting.”
In response to his post, Lowe expressed regret for the incident and pledged to look into it.
A customer support agent said: “Jeff, I appreciate you getting in touch. We apologize for this incident.
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“Please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store) so our team can furtherreview.”
It’s unclear whether Jeff forwarded the information to Lowe’s or whether the issue was settled.
It happens just after another irate client criticized Lowe’s for providing subpar customer service.
The dissatisfied customer complained about the poor quality of service and even supplied evidence.
The retailer allegedly held the customer waiting for a speedy door installation.
Additionally, they said that every time they attempted to contact customer service, they were placed on hold and even repeatedly hung up.
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“Lowe’s [has] the worst customer service experience ever,” the client posted on X/Twitter. For the past hour, I’ve been attempting to contact your store to inquire on the status of a door installation.
“Keep getting put on hold which leads to the call dropping or just outright being hung up on.”
Lowe’s apologized to the irate customer in a good faith effort.
“We apologize for this incident. “For our team to conduct additional review, kindly direct message us the name on the order, phone number, email, order number, and store location (if purchased in-store),” the business wrote.
After customers criticized Lowe’s ordering system as the “worst” and one even said his calls to the store went “unanswered,” the chain was forced to issue an apology.
The home improvement store angered two customers by claiming that their orders never arrived.
One person complained about certain garage doors that he claims never arrived on X, then known as Twitter.
He wrote: “More over a month ago, I bought @wayne_dalton garage doors from @Lowes.
“The tracking number is invalid, however the order indicates that the doors were dispatched via FedEx.
“Found out my doors are with some company called @JaydorD (The Jaydor Company).”
The unhappy customer continued by saying that he tried calling to find out what was wrong but that all of his calls went “unanswered”.
The chain left other customers irritated besides him.
To particularly target Lowes’ ordering procedure, someone else labeled them on X.
“You have the worst online ordering,” he stated. I placed an order with you twice, once last year for an AC filter, and you canceled it after numerous emails and delays indicating it was on its way.
The user clarified that his most recent transaction, which included a vacuum and a grass blower, was ordered on October 18 and was scheduled for delivery on October 23.
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He continued: “After being notified that it was on its way and delivered to the store I am now being told on the 24th [October] that my order is being delayed.”
“You looking into this order would be greatly appreciated,” he said nicely.
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