Lowe’s shopper abandons cart at checkout after 2 hours in store – a ‘policy’ proved the final straw
A customer at LOWE’S became so irritated with a new system that they abandoned their cart at the self-checkout and walked away.
The consumer attacked the home improvement store on social media.
They added, “I spent about 2 hours at @lowes today,” in the post.
“When I got everything I went to check out.”
However, they discovered that there were no manned cashiers and that self-checkouts were the sole option.
Only two staffers were visible to the consumer, “helping at the self-checkout.”
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“I don’t work for Lowes so left my cart with everything in it,” they said.
“Lowes can pay someone to put it back.”
The business began to phase out human checkouts over the summer, which prompted the complaint.
Like the X user, a number of customers were incensed by the shift and abandoned their carts in protest.
The checkout process has become excruciatingly slow, according to numerous complaints.
This outcome directly contradicts Lowe’s justification for the modification, which the company claimed would improve wait times and store efficiency.
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Along with the introduction of self-checkouts, other people have voiced their displeasure with the new security measures.
“Lowes is unbearable to me. One customer stated, “Unless I have no other options, I will only shop there.”
“If you’re so concerned about me stealing at self-checkout that the person needs to stop me in order to count my items in the middle of checking out, eliminate self-checkout then.”
“Anyone else hate that @Lowes only has self-checkout now??,” another asked.
Latest self-checkout changes
In an attempt to decrease theft and expedite checkout times, retailers are changing their self-checkout approach.
When self-checkout lines at many Walmart shops were restricted to Walmart+ members, customers were taken aback.
Other customers complained that more cashiers were available during certain hours and that self-checkout was closed during those times.
A Walmart representative disclosed that store managers are merely experimenting with ways to enhance checkout throughput, despite consumers’ fears that the improvements were motivated by stealing.
An RFID-powered self-checkout kiosk that would eliminate the hotly debated receipt checks was one of the strange experiments.
That test run has been tapered out, though.
There are fewer items available at Target for self-checkout.
For further convenience, the brand surveyed 200 stores last fall about new express self-checkout lanes with 10 items or less.
This strategy has been extended to 2,000 US retailers as of March 2024.
Customers have also observed that local Walmart stores limit their self-checkout system users to 15 items or fewer.
“Whatever became of customer service?
Five people are still watching you to make sure you’re not stealing, after all. They are able to enter a damn registration.
People are upset about the condition of the checkouts not just at the retailer’s physical locations.
On X, a client complained about the online checkout process on the business’s website.
“I m trying to support @Lowes instead of Home Depot but this website is so glitchy – it keeps signing me out and/or deleting my cart.” “The customer said.”
“The application is acting in the same manner. literally unable to check out.”
Lowe’s expressed regret for the inconvenience and requested more information in order to attempt to fix the problem.
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The retailer has been contacted by the U.S. Sun for comment.
In the meantime, Sam’s Club removed a checkout option, which the CEO has commended.
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