‘No more Walmart’ fumes boycotting shopper after chain ‘forgot’ to deliver 22 items – and it happened 2 other times
After regularly discovering things missing from their delivery orders, a WALMART customer has pledged to take the shop to task.
After discovering that their most recent shipment was missing an incredible 22 items, the boycotting customer criticized the store online.
Walmart’s $98 annual membership includes free same-day delivery on more than 160,000 items as one of its benefits.
Many customers have experienced problems with the service, despite the fact that the benefit is very convenient.
After receiving many partial deliveries—the most recent one missing more than 20 items—a Walmart consumer criticized the store on X.
“I ordered 28 products from Walmart+, and I just received my delivery. Can you guess how many I received in my package? Six!” irate with the customer in apost Tuesday.
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“Two bags containing six things were dropped off by the driver. Twenty-two things were completely forgotten! No more deliveries from Walmart.
Within one hour of the post, Walmart replied, offering to investigate and asking the customer to direct message the store with the specifics of their order.
Another customer mentioned in the comment section that they had ceased purchasing from Walmart following the company’s switch to self-checkout.
“Sadly, going to the stores who close their registers and only have self-service has completely ruined their stores,” they stated.
“The self-serve registers are also devoid of paper. Walmart was abandoned. I hope your shipping experience goes better.
Walmart’s service had deteriorated, according to the initial user, who described the delivery ordering as “so bad.”
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“I spent nearly $100 on the year. Crazy. “This has now occurred three times,” the irate client remarked.
The customer also disclosed that they had messaged Walmart following their response, but that it was “crickets” after that.
SERVICE SCRUTINY
Similar problems with Walmart’s delivery services have been encountered by other consumers.
After the retailer neglected to replace out-of-stock items, another customer claimed to have been missing some groceries.
Not worth it. The customer criticized, “How do you not provide alternative options for items that are out of stock on delivery orders?”
To deal with circumstances like these, Walmart has a substitute policy in place.
When an ordered item is out of stock, the store sends the consumer an email with a comparable item that they can accept or reject.
Walmart’s Substitution Policy
An email proposing a comparable item is sent by Walmart to customers who order an item for in-store pickup or delivery but it is out of stock.
Customers can either accept or reject replacement items, and they have a short window of time to reply to the email.
Walmart replaces it if they reject or refuse the given goods.
The cost of any substituted items is billed to the customer.
Customers can initiate a return from Purchase History on Walmart.com or the Walmart app if they are dissatisfied with their substitutions.
The policy isn’t always implemented properly, even if its goal is to provide a flawless delivery experience.
“Walmart delivery shoppers are truly the worst, looking for a single item substitution is not a hard task and ignoring the person paying you is diabolical LMAO,” said a user on X.
Another Walmart consumer reported that the delivery service was “becoming unacceptable” due to orders being delivered to the incorrect address, missing items, and illegal substitutions.
“I’m sick of requesting reimbursements for your delivery drivers’ errors on a regular basis. They pleaded, “Please hire drivers who are more scrutinized.”
Social media has made it simple for customers to publicly criticize businesses, making establishments other than Walmart open to cyberattacks.
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A customer rushed out without their goods due to the “stupid” self-checkout technology, forcing Kroger to issue an apology.
Additionally, Lowe’s had to issue an apology to a new customer after an employee said that their “awful experience” was a business policy.
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