Walmart customer slams ‘worthless’ service but retailer offers an explanation in the fine print
After having a bad experience with one of WALMART’s services, a customer was furious.
Walmart corrects the record in its fine print after the customer criticized the retailer for how they handled their delivery.
With a single click, delivery services provide customers with a handy way to get their goods and groceries.
Nevertheless, the ease of use is not without its complications.
Walmart customers have complained about countless delivery problems, ranging from overcharges to delays.
When products were missing from their delivery order, a client complained to the retail behemoth on X.
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Not worth it. How come you don’t provide other options for shipping orders that contain out-of-stock items? Last week, the shopper was beaten.
Walmart replied to the post right away, asking the customer to direct message the store with further information so they can help.
Walmart has a substitute policy in place for out-of-stock items, notwithstanding the customer’s complaint.
A similar item is offered by the retailer when a requested item is out of stock, and customers have the option to accept, reject, or return it.
The policy isn’t always implemented smoothly, though.
SUBSTITUTION STRUGGLES
Another Walmart consumer described the substitution problems they encountered with their shipping order in an October Xpost.
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They described how they had ordered Q-Tips to treat their dog’s ear infection, but they were notified almost instantly that Walmart was out of them.
There are no Q-Tips in Walmart. Not one? They wrote, “I don’t think so, but whatever.”
Additionally, the Walmart client had placed an order for a particular kind of donut, which was likewise sold out.
“Ok, what about the five other kinds from that brand?” they said. “No. You have to substitute. With what, you ask? Fuego Takis. Not a joke. She replaced it with that. We weren’t ‘allowed’ to cancel that either.
Walmart’s Substitution Policy
An email proposing a comparable item is sent by Walmart to customers who order an item for in-store pickup or delivery but it is out of stock.
Customers can either accept or reject replacement items, and they have a short window of time to reply to the email.
Walmart replaces it if they reject or refuse the given goods.
The cost of any substituted items is billed to the customer.
Customers can initiate a return from Purchase History on Walmart.com or the Walmart app if they are dissatisfied with their substitutions.
Additionally, the customer had placed an order for two Jack’s pizzas, but they were not available.
“Out. No replacements. Apparently, the only frozen pizza they sell is Jack’s pepperoni pizza. “No additional Jack’s or other brand flavors,” the customer stated.
They also mentioned that they never got the Takis they were paid for, and the delivery man hurried to their door and left the items in less than ten seconds.
The Walmart shopper commented, “Here are my unsubstantiated guesses,” regarding the strange encounter.
1) They had plenty of Q-Tips left. She couldn’t be bothered because they were just across the store. 2) She did something as foolish as substituting donuts for Takis because she wanted the Takis. 3) The pizza? To be honest, I don’t get that. The running drop-off does the same.
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Another customer went back to a competitor after complaining that “only 6 out of 40 checkouts were open” and criticized the company online.
In addition, a Walmart client complained about the “worst service ever” after having to wait three hours.
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