Walmart shopper blasts ‘terrible experience’ after being ‘watched like a criminal’ with $1 items ‘locked up’

A recent visit to Walmart caused discomfort for a customer, leaving them furious.

The irate client said that the retailer’s employees watched them closely and put some items out of their reach.

”

Because there aren’t enough cashiers, customers at Walmart Math are being watched like criminals during self-checkout and harassed at the door when they try to leave X. It was a terrible experience to shop here because the majority of the things were secured behind glass (the $1 camping skewers, for example, were locked up). Earlier last month, Maleek, the client, lost his temper in Apostto X.

Over the course of the last year, a number of customers have mirrored Maleek’s complaints.

Many Walmart locations around the country began enforcing stricter anti-theft policies in 2023 due to the high rates of theft, particularly at self-checkout kiosks.

Certain stores with greater theft rates started locking some products behind glass, a move that is similar to actions taken by rivals like Target.

They are still in use by many, and anyone looking for something behind the glass has to ask an employee for help unlocking it with a key.

Some people support the measure, while others contend that it makes shopping more difficult and takes a lot longer to get everything they need.

Additionally, as Maleek pointed out, once all of the product has been paid for and Walmart customers are about to leave, they are regularly halted by employees who are waiting to double-check their receipts.

There was a lot of opposition to the additional payment verification step, with many people claiming it wasn’t illegal for them to continue, disregarding employee demands for checks, and leaving.

Walmart has taken more actions this year to modify the checkout process for customers, even though its anti-theft policies were already controversial.

CHECKOUT CHANGE

While some shops have completely eliminated self-checkout, the majority of Walmart’s 4,606 locations in the US still have it and have made it a priority above cashier lines.

Customers have complained that long queues and challenging payment processes have resulted from the absence of typical checkouts with assistance, particularly on lengthy visits with a cart full of goods.

Walmart’s decision earlier this spring to let store managers choose whether to block off specific self-checkout machines for Spark Drivers and Walmart+ members further muddled the matter.

This resulted in fewer cashier registers available and fewer kiosks for frequent customers.

Some Walmart customers reported that at least 60% of the self-checkout kiosks at their neighborhood Walmart were set aside for Spark Drivers Walmart+ members.

For further benefits including free delivery, free returns, gasoline savings, and more, Walmart+ members must pay an annual fee of $98.

Some Walmart customers have left their carts full with hundreds of dollars’ worth of food and left the shop in protest and disgust as a result of the problems Maleek and other customers have pointed out.

A quarrel over a payment method has recently caused other customers to leave Walmart.

PAYMENT PAINS

The ability to use Apple Payin stores has not yet been made available by the retail behemoth and does not appear to be doing so anytime soon.

This is because Walmart Pay, a digital wallet tool that provides comparable advantages, is currently available to customers via the retailer’s mobile app.

In an interview with Ben Thompson on Stratechery, Walmart CEO Doug McMillion stated that it’s “one of the things that we would like people to use our app for,” in response to a query regarding Apple Pay.

“I think, in our case, we would like to have the customers open our app in the store all the time.”

Walmart Pay is a form of one-stop shop since, unlike Apple Pay, customers can use it on the app after looking at products in-store.

Nevertheless, a few consumers label Walmart “embarrassing” for the choice.

Others contended that it ought to adapt to the times, given that, according to data from Capital One Shopping, more than 90% of US retailers currently accept Apple Pay.

Additionally, customers should be aware that this week, Walmart will close all 4,606 of its locations for the full day.

With Thanksgiving and Black Friday quickly approaching, The U.S. Sun has compiled a list of all the top Walmart holiday bargains.

Note: Every piece of content is rigorously reviewed by our team of experienced writers and editors to ensure its accuracy. Our writers use credible sources and adhere to strict fact-checking protocols to verify all claims and data before publication. If an error is identified, we promptly correct it and strive for transparency in all updates, feel free to reach out to us via email. We appreciate your trust and support!