Woman pays $391 for brake job but car starts shaking – then she’s shocked by what second mechanic reveals
After a drive-thru brake service appointment almost rendered her car inoperable, a driver was left crying and swerving off the road into ditches.
When Rona Cardwell drove away from Brake Check in Texas on September 13, she discovered alarming problems right away.
She told CBS station KENS that she went to a company in the San Antonio suburb of New Braunfels to have her brake pads and rotors quickly replaced and to have the brake fluid cleansed.
After paying $391 for the service, the driver left.
But she sensed something wasn’t right when she saw her car “shaking” as soon as she pulled out of the parking lot.
Cardwell returned to the scene two days later after her brakes quickly deteriorated, but mechanics assured her that there didn’t seem to be any issues with the vehicle.
read more in motors
Cardwell left her automobile unattended at home and traveled for two weeks following this examination.
She was afraid for her safety on her first road trip back.
She said, “I can’t brake properly,” to the station.
“When I brake, I’m swerving. To prevent hitting someone, I have to pull off the road and into a ditch.
“I’m feeling stressed, about to cry, because I had no control when it came time to try to stop.”
Cardwell wisely chose to drive directly to her Mercedes-Benz dealership to seek professional advice on the situation.
Expert mechanic reveals easy way to avoid engine ‘black death’ in your oil cap
They informed her that the car swerved to the right because the brake pads were not put correctly.
In a video that was supplied to Cardwell, the mechanic stated, “What I found here is that the front brake pads were installed wrong,”
“They were swapped.”
The driver was incensed at Brake Check for the head ache problem and had to spend an additional $500 to have the brake pads replaced.
She returned to the service center and asked for a refund while carrying documents from the Mercedes dealership.
A manager assured her that a corporate representative would get in touch with her to offer assistance, but weeks went by with no action.
Brake Check quickly reached out to Caldwell when KENS alerted the company to its impending story.
“First and foremost, we sincerely apologize to Ms. Cardell for not living up to our motto, ‘We do it right.'” said David Peveto, CEO of Brake Check.
“We had a service mistake that unfortunately was compounded by our miscommunication internally.”
When KENS called Peveto, they stated that Caldwell’s refund had been authorized but was still being processed.
Read More on The US Sun
“This was an unfortunate incident, which we do not take lightly, and we are using this experience to better our internal processes.”
Caldwell received reimbursement for both her Mercedes center repairs and her Brake Check appointment.
Note: Every piece of content is rigorously reviewed by our team of experienced writers and editors to ensure its accuracy. Our writers use credible sources and adhere to strict fact-checking protocols to verify all claims and data before publication. If an error is identified, we promptly correct it and strive for transparency in all updates, feel free to reach out to us via email. We appreciate your trust and support!